- Office hours and production: Monday through Friday 8 am until 4:30 pm.

- We will accept goods and assist with pickups from 8:15 am until 4:15 pm

- We are a commercial print facility. This means that we will print for Clothing Lines (who commit to minimum number of pieces per year printing) or you will need to be a member of ASI, PPAI, SAGE, TRASA for us to process your application.

- For more information and to get started click here.

- Provide a merged-down composite grpahic in the correct file format, sized for intended print size, pms colors included in file, All fonts created as objects

- You would include the art files as an attachment when you are submitting a purchase order. Orders@pghprinthouse.com attach all necessary vector composite art files with print ready dimensions, pms ink choices, and print locations.

- Vector .pdf, .ai, or .eps files for all spot printing. NO FONTS.

- Please provide a png with a transparent background; 300 dpi sized for final print size when printing full color process screen printing or full color digital heat printing.

- Our max screen printing size is 12"x16" body, 3.5"x16" sleeves and Pants, 8"x10" Infant, 4"x2.5" Masks

- Our max heat printing size is 16"x20"

- Please see our print resource document for assistance with printing placement.

- Absolutely! We keep all original art and print files that can easily be recalled in our system for reorders or questions on print notes.

- NO- We reclaim screens after an order is complete. We do not save any screens

- No set up fees if you send us print ready art that require minor to no adjustments. However, if your art requires extensive time to reach print ready status, we will include a $60 per hour fee charged in 15-minute increments to the invoice.

- Yes! We have two graphic artists on staff. We will assist with art that can be used in apparel production. Their rate is $60 per hour charged in 15-minute increments. Please call or email if you wish to utilize their services. Our graphic designers CANNOT produce branding or print materials (logos, brochures etc.)

- I mean…. Depends? We reserve the right to refuse business based on art content. In 15 years, we’ve done this less than a handful of times but still….

- Screen printing quotes can be obtained through our distributor provided price chart, phone consultation or email.

- Heat Print Jobs are all priced per job and will take 24 hours (min) to quote. Please email us to get started.

- Screen printing quotes can be obtained through our distributor provided price chart, phone consultation or email.

- Turnaround time at PPH is 7 days. We do NOT count weekends. We do our best to get your jobs done and delivered on time. There will be times when we are able to deliver your job sooner, please accept these times as exceeding your expectation, not as a rule.

- Yes, we do accept rush jobs. Charges will apply and will depend on turnaround time requested.

- Please attach a detailed purchase order, art files, tracking information, and mockups to an email and send to orders@pghprinthouse.com. We will be notified and begin processing the order. We will reach out to you if there are any issues. Expect an order acknowledgement email within 24 hours. You will also need to formally approval your artwork to move the order to production.

- *Here is an example that lists what we require in a purchase order. Feel free to download it and use for your company if you don’t currently use POs.

- Completing full purchase orders will expedite order processing and we can get your order into your hands ASAP.

- Ideally, soon after a PO was accepted by our team. garments must arrive atleast 2 days before the scheduled press date. Be sure your order contains your company name and either job name or PO number.

- Preferred Garment Suppliers at PPH are SanMar and S&S Activewear. We have free in-bounds freight from all 12 warehouses across the country. If you do not have accounts with these companies - please call us to get started. Our partnership with these companies provides you with several benefits like; streamlined logistics, spoilage protection, and sampling.

- Depending on when we have your order on the press schedule, we should be able to make any minor changes before printing. Otherwise, let us know as soon as possible, and we will do our best to accommodate.

- Call us as soon as you know you need to cancel and order. Depending on how far along your job is, cancellation fees may apply. If your job has already run, we are unable to cancel and you will be responsible for payment in full on the job.

- The best solution is to send us a sample weeks before placing an order. There will be times that we require R&D time to evaluate and concoct the best approach to unknown garments.